General
Please find a link to our privacy policy here.
Once you have completed your check out, you will receive a confirmation email with more information and to confirm the purchase. Following this, we will be in touch to arrange the transfer of your files.
If you purchase a downloadable product using a card, then you should receive the download link within ten minutes of purchase to your email address - please check your junk mail if you do not receive it! If the product is over 50mb we will send it to you via an email transfer within two weeks of payment, we always endeavour to send you your files in a timely manner. If you choose to use the invoice option, we will send you your files within two weeks of payment.
If you’re interested to chat about our bespoke services, please email us on support@nkd.co.uk
Payment
It’s possible to pay via credit/debit card or Google Pay as well as requesting an invoice.
Please contact support@nkd.co.uk
If you have placed an order with us and haven’t paid or received your order. You can cancel by contacting us at support@nkd.co.uk
You can get a refund on any orders which you are yet to receive, or if any of the conditions for a refund are met within the terms and conditions document agreed to at checkout.
Our To-Go products are written in English. If you want them available in other languages, we can provide that service for a fee. Please get in contact with us to discuss your translation and transcription needs.
We are constantly improving our products and we are working on formatting our content so that it can be read by a screen reader or accessed with other assistive technology.
When creating our digital products we have:
Used fonts that are easy to read
Added transcriptions or captions on videos and animations
Used clear and easy to understand language
Added alt text to most of the images
Workshops
If you would like to purchase NKD facilitation for your workshop, please contact us on support@nkd.co.uk and we can organise this for you.
Please find our facilitation costs in the table below.
| Workshop Type | Format | Pack Price | Facilitation |
| Mini (90 mins) | In-person | £500 | +1,000 (for every 6 participants) |
| Mini (90 mins) | Virtual | £500 | +1,000 (for every 6 participants) |
| Master (varied) | In-person | £800 | +3,000 (for every 6 participants) |
| Master (varied) | Virtual | £800 | +3,000 (for every 6 participants) |
For the in-person workshops, we recommend no more than 12 attendees. For the virtual workshops, we recommend no more than 12 attendees. As a rule of thumb, we also suggest 1 facilitator for each 6 attendees for an in-person workshop for our virtual workshops we recommend 1 facilitator for each 12 attendees. This means everyone gets to contribute and feel involved. We’re happy to discuss your individual needs.
This will largely depend on the amount of people you would like to attend the workshop, their time zone and the availability of our facilitators. Please contact support@nkd.co.uk and we will be able to chat through the options with you.
Digital Learning
Our digital learning products will be delivered to you in a zip file containing all the assets you have purchased. If you have purchased a Toolkit or a piece of elearning, we will deliver this via a SCORM-wrapped zip file via a download link in the confirmation email. It is also accessible via your account section.
A SCORM file is essentially a zip file which is formatted in a certain way to allow your LMS to read the file, present the content to the end user and to track their results. It’s important to check which version of SCORM your LMS supports if you want to track the completion of the content.
Each LMS will support one, or both, of these formats. It’s best to check with your LMS team, or provider, to ensure you request the correct version.
We typically send SCORM 1.2, but if you need SCORM 2004, send an email to support@nkd.co.uk and we are happy to arrange that.
If you have any issues uploading the files to your LMS, please contact your LMS administrator in the first instance. If they have any questions or there’s any tracking issues with the content, please ask them to contact support@nkd.co.uk
You can find individual completion requirements in the description of the product. Each completion requirement will also be emailed to you with the .zip file of the course.
At the moment, we only provide LMS compatible products.
If you have any issues loading the course once it’s on your LMS, please contact your LMS administrator in the first instance. If they have any questions or there’s any tracking issues with the content, please ask them to contact support@nkd.co.uk
If parts of your course are cut off, please check that the browser's zoom is set to 100%. It can also be done manually:
PC: On a Windows system, use your keyboard to reset the browser’s zoom back to 100% by pressing the Control ("Ctrl") key and the zero key (0) at the same time.
Mac: On an Apple system, use your keyboard to reset the browser’s zoom back to 100% by pressing the Command key (⌘) and the zero key (0) at the same time.
If you have a question we haven't covered here, don't hesitate to get in touch with the team via, support@nkd.co.uk